Terms of Use

Within these terms and conditions, the professional is defined as any natural or legal person, whether public or private, acting in the course of his commercial, industrial or productive, craft or liberal business in connection with the contracts concluded with ELROTS SRL, as well as any person acting for the same purpose in his or her name.

Within these terms and conditions, the consumer is defined as any natural person or group of natural persons constituted in associates who, under contracts concluded with Guise Salon SRL, acts for purposes outside its commercial, industrial or production, craft or liberal.

Terms and Conditions for Contracts with Consumers

User Acceptance

By using this store and the services provided by our site, the user explicitly agrees to the Terms and Conditions of Use listed below.

Data privacy

According to the requirements of Law no. 677/2001 on the Protection of Individuals with regard to the Processing of Personal Data and Free Movement of such Data, as amended and supplemented and of Law no. 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector ELROTS SRL has the obligation to administer safely and only for the specified purposes, the personal data you provide to us, a member of your family or another person. The purpose of collecting data is to: create the user account and manage it.

You are required to provide the data, which is required for web domain registration and billing. Your refusal determines the impossibility of selling our products and services.

The recorded information is intended for use by the operator and is not communicated to other parties.

According to Law no. 677/2001, you have the right to access, to interfere with the data, the right not to be subject to an individual decision and the right to appeal to the court. At the same time, you have the right to oppose the processing of your personal data and request the deletion of the data *. For the exercise of these rights, you may address us with a written request, dated and signed at the headquarters of ELROTS SRL (Sos. Alexandriei, Nr.100, Bl.L28, Ap.39, sector 5, Bucharest). You are also given the right to appeal to the courts.

If some of your data is incorrect, please let us know as soon as possible.



* Everyone has the right to oppose, for legitimate reasons, the processing of their data. This right of opposition may be excluded for certain processing provided by law (eg processing by financial and fiscal services, police, justice, social security). Therefore, this mention can not be made if the processing is of a mandatory nature;

* Everyone also has the right to oppose, free of charge and without any justification, the processing of his or her personal data for direct marketing purposes.

Product warranty

The products marketed by ELROTS SRL are accompanied by a guarantee and compliance certificate. The terms of the guarantee are:

The guarantee will be provided free of charge at the office at: Economu Cezărescu nr. 31B, sector 6, Bucharest, code 060754, Romania.

If a defect is found, the customer will make a written request at office(arond)chinamag.eu or by phone at +40 726.226.021 and if the product is presumed to be defective, the customer assures its transport to the above working point.

If the product can not be repaired, it will be replaced with another in stock. If the product is no longer in stock, it will be ordered from the manufacturer, in which case the delivery time depends on the manufacturer.

To qualify for the warranty, the buyer has the following obligations:

- Follow the instructions in the user manual;

Keep the product in good condition without any traces of scratches or scratches or rust

- Keep the warranty certificate

- Do not try to fix the malfunction by interfering with the product.

- Return the product to the original box with all the original accessories.

Failure to comply with any of the above obligations will void your warranty.

The warranty is excluded:

- consumable parts (batteries, paper, ribbon, etc.)

- faults caused by overload, interruption, or improper power supply

- defects due to incorrect connection of optional accessories

Within 15 days of purchase, the customer can return the product without justification if:

- Announces intent to return to office(arond)chinamag.eu

- Respects the warranty return conditions mentioned above.

Dispute Resolution

Litigation between ELROTS SRL and the consumer can be resolved by using online dispute resolution platform.

Product Return

If you have problems with the products you have ordered, feel free to contact us.

For product returns, you must notify us in writing within a maximum of 14 business days, Government Ordinance no. 130/2000: "The consumer has the right to notify in writing to the trader that he renounces the purchase, without penalty and without invoking a reason, within 14 working days of receipt of the product or, in the case of service provision, from the conclusion of the contract."

Returned products must be in the original condition, with the packaging intact and no traces of use, otherwise the warranty is null .

Your money will be returned within 30 days. If the consumer chooses a delivery method other than the standard delivery method (the standard delivery method is DPD), then the amount of the returned amount will not include the original shipping cost.

The consumer is only responsible for the diminution of the value of products resulting from their handling, different from what is necessary to determine the nature, characteristics and operation of the products.

Technical Support

Technical support is provided by email to our Technical Team colleagues within 48 hours of submitting your request.


Sos. Alexandria, No. 100, Bl.L28, Ap.39, sector 5, Bucharest

CUI: 36418439

Phone: +40 72.622.6021

Email: office(arond)chinamag.eu


IBAN: RO26INGB0000999906151407


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